A VULNERABLE stroke victim was forced to lie soaked in her own urine after being left without care for 11 hours.

The pensioner in Drumchapel, who suffers from dementia, had been seen by Cordia staff at 4pm on Monday.

But the frail woman, who is in her 70s, was not seen again until night shift teams came to visit at 3am on Tuesday as she had been missed from the previous carers’ lists.

Sources close to the woman said she was “very distressed” when she was discovered on Tuesday morning, and the changes at the care provider are now impacting on people’s dignity.

A source said: “She was soaking wet, they had to change her clothes and her bedding.

“She hadn’t been seen from 4.30pm the day before, she had just been left there.

“She was supposed to see someone after 4pm to put her to bed but they hadn’t been in obviously.”

Another Cordia client who is an amputee was found naked from the waist down in a wheelchair at 4am.

The woman, also in her 70s, was left from 5.30pm on Monday until 4am the next day without care and only had a towel covering her lower body.

She suffers from diabetes and was not given her medication, too afraid to sleep in case she fell off her wheelchair or went into a coma.

The woman was found sitting in front of her dinner, in the same place she had been left more than 10 hours before.

Cordia has now launched an official investigation in to the two incidents and said the standards of care provided on both cases were unacceptable.

A Cordia spokesman said: “An investigation is underway.

"However, it appears that both of these cases fall well below the standards we set ourselves and, more importantly, the standards people who rely on our care are entitled to expect.

“That is unacceptable and we are sorry.”

The spokesman refused to comment on individual staffing matters, but the Evening Times understands a manager responsible for the two clients' care was sent home as bosses launched an investigation yesterday.

As we reported earlier this week, Glasgow City Council’s arms-length care provider has changed staff shift patterns and moved home carers to different areas of Glasgow, away from their regular clients.

According to dozens of staff and clients who have contacted us since we first reported the story on Monday, the service is now in chaos.

We told yesterday how the firm’s main call centre at Borron Street was fielding in excess of 1000 calls a day from people concerned about the changes to their relatives, or their own, care.

Sam Macartney, of Glasgow’s Unison union branch, said: “I’m getting calls from staff who are not quite clear of what they are supposed to be doing still, even though the changes started on Monday.

“Nobody is taking responsibility for this. Nothing is changing.”

hannah.rodger@eveningtimes.co.uk